Return & Refund Policy

Return & Refund Policy for My Store

Return Eligibility and Timeframe

At My Store, you can request a return within 14 days of receiving your order. To ensure a smooth return process, items should be unused, kept in their original condition, and whenever possible, returned with their original packaging.

How to Initiate a Return

To start a return, please contact us at buluvhans@gmail.com with the following details:

Your order number
The specific item you want to return
The reason for your return request

Please wait for our return instructions before sending any items back to us.

Returns for Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, contact us immediately at buluvhans@gmail.com with photos and your order details. We will evaluate the situation and provide you with the appropriate next steps.

Return Shipping Responsibility

Customers generally bear the cost of return shipping. However, if the item is defective, damaged, or incorrect, My Store will cover the return shipping expenses.

Refund Processing

After we receive and inspect your returned item, we will notify you of your refund approval status. Approved refunds are usually processed within 5-10 business days back to your original payment method.

Please be aware that your bank or payment provider may require additional time to reflect the refund in your account.

Order Cancellation

If you wish to cancel an order, you must contact us within 24 hours of placing it. Beyond this 24-hour window, cancellations may no longer be possible if your order has already been processed or shipped.